Return & Refund Policy

We rent equipment for a fixed rental period. Equipment remains the property of #innovativeblr and must be returned to us (or made available for our collection) at the end of the agreed rental period in the same condition as delivered, subject to normal wear and tear.

Cancellations must be communicated as early as possible using the contact details below. Unless otherwise agreed in writing:

• More than 48 hours before the rental start: eligible for a refund, less any payment-gateway charges and costs already incurred.
• 24–48 hours before the rental start: up to 50% of the booking value may be retained.
• Less than 24 hours before the rental start, or no-show: generally non-refundable, as equipment and resources are already reserved.

Approved refunds are made to the original payment method via our payment gateway partner, Razorpay. Refunds are typically processed within 5–7 business days, after which your bank or card provider may take additional time to reflect the credit.

If equipment is found to be faulty on delivery and cannot be repaired or replaced during your event, you may be eligible for a partial or full refund for the affected item, assessed on a case-by-case basis. Please report any issue to us immediately so we can assist.

Custom event packages may carry separate cancellation and refund terms, which will be communicated at the time of the quotation.