Equipment Damage & Loss Policy

All rented equipment remains the property of #innovativeblr at all times. You are responsible for the safe custody and proper use of the equipment from the time of delivery until it is returned to or collected by us.

Minor, expected wear and tear from ordinary use is not charged. This policy applies to damage or loss beyond normal wear and tear.

• You are liable for any damage to the equipment caused by misuse, negligence, accidents, liquids, power issues, or unauthorised handling while in your possession.
• Damage will be assessed by us. Repairable damage will be charged at the cost of repair; irreparable damage will be charged at the repair or replacement value of the item.

In the event of loss or theft of any equipment while in your possession, you are liable for the full replacement value of the item. Please report any loss or theft to us and, where relevant, to the authorities, immediately.

We will share details of any assessed damage or loss along with the applicable charges. Where a security deposit has been collected, such charges may be adjusted against the deposit, with any balance refunded or additional amount payable as applicable. Charges are payable through our payment gateway partner, Razorpay.

To avoid disputes, please inspect the equipment on delivery and report any pre-existing issues immediately. Prompt reporting of any fault, damage or loss during the rental period helps us assist you and resolve matters fairly.