Privacy Policy

We collect information you provide directly to us, including:

• Contact details such as your name, company, email address and phone number.
• Event details such as event type, event date, venue and location.
• Booking and rental information, including the equipment selected and rental dates.
• Communications you send to us via forms, email, WhatsApp or phone.

We also automatically collect limited technical data (such as browser type and pages visited) to operate and improve our website.

• To process bookings, quotations and rentals, and to deliver and support your event.
• To communicate with you about orders, quotes, availability and support.
• To process payments and prevent fraud.
• To improve our services, website and customer experience.
• To comply with legal and regulatory obligations.

Online payments are processed securely by our payment gateway partner, Razorpay. When you make a payment, your card, UPI, net-banking or other payment details are collected and processed directly by Razorpay in accordance with their own privacy policy and applicable security standards (including PCI-DSS).

We do not collect or store your full card numbers, CVV or banking credentials on our servers. We only receive confirmation of the payment status (such as success or failure) and a payment reference to associate with your booking.

Our website may use cookies and similar technologies to keep your cart, remember your preferences (such as location) and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some features such as the cart.

We do not sell your personal information. We may share information only with:

• Payment processors (Razorpay) to complete transactions.
• Service providers who help us operate our business (such as hosting or logistics), under confidentiality obligations.
• Authorities where required by law.

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. We will respond to reasonable requests in accordance with applicable law.

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.